Dry Goods:

Will be ship BEST WAY RATE via USPS or Fedex or UPS within 24 hours after payment is posted on SoCal Tropical Fish Outlet account.

Free Shipping* ONLY for US Buyers. Some Items Are Restricted and There Will Be Extra Charge For All Over Size and Over Weight Shipment.

You Will Notify Of Any Additional Charge Via Email Or You Can Contact Us at sales@socaltropicalfishoutlet.com Before Placing Your Order.

*Free shipping doesn't apply for Alaska, HI, PR, US certain areas and International, we will inform you of any extra charges once your order is process. Based on weight and size, there might be some extra shipping charge for Alaska, HI and PR area.

We will ship order without signature confirmation, unless you requesting otherwise.  Please note once you submited the order, you've waived and agreed to release SOCAL TROPICAL FISH OUTLET of any responsiblity for the package. 

This mean if the package is lost or stolen when it left at your door or porch, we will not be responsible for it and the shipping company will not be hold liable. If you need signature confirmation please let us know.  The signature confirmation cost you nothing. However it might be issue for some, since you have to be home to sign for the package, this could cause delay to the shipment.

On large order, value over 200 dollar, we will ship with signature confirmation, NO EXCEPTION. We also reserved the option to ship package with signature confirmation whenever we feel it's necessary.

SoCal Tropical Fish Outlet will not accept returns of used or opened items, or items returned more than 7 days after delivery. Items are returnable only if unopened in the original product packaging. There will be a 20% restocking fee for all returned item.

Damaged item:

All damaged claim must be made with 24 hours of arival, please check all the content carefully upon receiving it.  Please notify us immediately with there is any issue.

We are not responsible for any international shipment, this include lost and damage to the content.

Returned Package:

For any reasons the package(s) was send back to us: due to refusal, wrong address, business closed, customer is not availale, unable to deliver..etc.  The customer is responsible for all shipping charges.

Defective item:

The customer is responsible for contacting and sending back the defective item to the manufacturer for replacement and repair service.

All warranty, replacement, and repair will be made with the manufacture. SoCal Tropical Fish Outlet will not do any repair, return, refund, or exchange due to defective or malfunction item(s).

SoCal Tropical Fish Outlet will not responsible for light bulb color, we will not accept return or refund on bulbs purchased because the color isn't white or it isn't blue enough for the taste. Please do your research on the brand and their color before making your purchase.

Delivery charges are non-refundable. For free shipping return, upon receiving the returned item(s) we will issue your refund less the cost of shipping. Special order items are non-returnable.

The customer is responsible for all return shipping charges.

Shipments are sent freight collect unless advanced arrangements are made and approved by SoCal Tropical Fish outlet.

Please join us at www.worldwidereefers.com a online Marine and Reef Community.

You also can contact us using the Contact Us form or at 714-603-4707.You also can visit our retail store front at:

2437 East Chapman Avenue
Fullerton, CA 92831